Privacy Policy

1. Who we are

Pronto Coffee NZ (“Proto”, “we”, “us”, “our”) operates the website prontocoffee.co.nz and provides self-serve coffee machine services to businesses and consumers across New Zealand. We are the “agency” responsible for the personal information we collect under the Privacy Act 2020.

2. What information we collect

We collect personal information only when you voluntarily provide it to us through our website forms. This may include your name, email address, phone number, business name, and suburb or area. We also collect standard website analytics data (page views, session duration, device type) through Google Analytics. This data is aggregated and does not identify you individually.

We do not collect sensitive information, payment card details, or government identifiers through this website.

3. Why we collect it

We collect your personal information to respond to your enquiry about Pronto Coffee locations or business proposals, to contact you about Pronto Coffee expanding to your area, to improve our services and website, and to meet our legal obligations.

We will only use your information for the purpose it was collected, or a directly related purpose. We will not use it for direct marketing without your consent.

4. Who we share it with

We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers who assist us in operating our website and business (such as Webflow for website hosting and form processing, and Google for analytics). These providers are bound by confidentiality obligations and may not use your data for their own purposes.

We may disclose your information if required by law, a court order, or regulatory authority.

5. Storage and security

Your information is stored on secure servers operated by our service providers, which may be located outside New Zealand (including the United States). We take reasonable steps to protect your information from loss, misuse, and unauthorised access. However, no transmission over the internet is completely secure, and we cannot guarantee the security of information you send to us.

6. Your rights under the Privacy Act 2020

You have the right to ask us whether we hold personal information about you and to request access to that information. You have the right to request correction of any information that is inaccurate, incomplete, or misleading. You may also ask us to delete your information where we no longer have a lawful basis to hold it. To exercise any of these rights, please contact us using the details below. We will respond within 20 working days as required by the Privacy Act 2020.

7. Cookies

Our website uses cookies to enable core functionality and to collect analytics data via Google Analytics. Analytics cookies track how visitors use our site in aggregate. You can disable cookies in your browser settings, though some parts of the site may not function correctly as a result. We do not use advertising or tracking cookies.

8. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page will reflect when it was last updated. Continued use of our website after changes constitutes acceptance of the updated policy.